Privacy Policy
Effective Date:
May 15, 2026
Welcome to Willow & Linen. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our boutique.
Information We Collect
When you visit our website, place an order, subscribe to our emails, or contact us, we may collect the following information:
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Full name
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Email address
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Shipping and billing address
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Phone number
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Payment information
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Order history
How We Use Your Information
We may use your information to:
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Process and fulfill orders
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Provide shipping and tracking updates
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Respond to customer service inquiries
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Improve our website and shopping experience
Payment Information
Willow & Linen does not store or have direct access to your full payment information.
Cookies and Website Tracking
Our website may use cookies and similar technologies to:
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Improve website functionality
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Save your shopping preferences
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Analyze website traffic
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Personalize content and advertisements
You can disable cookies through your browser settings if preferred.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
Your information may be shared with trusted third-party services necessary to operate our business, including:
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Payment processors
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Shipping carriers
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Email marketing platforms
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Website hosting providers
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Analytics services
These third parties only receive the information necessary to perform their services.
Data Security
We take reasonable precautions and security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online transmission or electronic storage method is guaranteed to be 100% secure.
Changes To This Privacy Policy
Willow & Linen reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Return & Refund Policy
At Willow & Linen, we want you to love your purchase. If you are not completely satisfied, eligible items may be returned within 7–10 days of delivery.
To qualify for a return:
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Items must be unworn, unused, and unwashed
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Items must be free from stains, odors, makeup, pet hair, or damage
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Original tags (if applicable) must still be attached
Once your return is received and inspected, a full refund will be issued to your original payment method if the item meets all return requirements.
Final Sale Items
All sale, clearance, discounted, and promotional items are considered final sale and are not eligible for returns, exchanges, or refunds.
Willow & Linen reserves the right to deny returns that do not meet our return requirements.
Shipping Policy
At Willow & Linen, all orders are processed with care and shipped as quickly as possible.
Processing Times
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Ready-to-ship items are typically processed within 2–5 business days.
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Custom-made or made-to-order items may require additional processing time.
Shipping Information
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Shipping rates are calculated at checkout based on location and package weight.
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Once your order has shipped, you will receive a tracking number.
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Willow & Linen is not responsible for delays caused by carriers, weather, or incorrect shipping addresses entered at checkout.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Willow & Linen is not responsible for lost or stolen packages.
Please double-check your shipping information before placing your order.
Terms and Conditions
By using this website and placing an order with Willow & Linen, you agree to the following terms and conditions.
General Use
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All content, images, graphics, logos, and product descriptions on this website are the property of Willow & Linen and may not be copied or used without permission.
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Prices and product availability are subject to change at any time without notice.
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We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.
Order Accuracy
Customers are responsible for providing accurate billing and shipping information at checkout. Willow & Linen is not responsible for orders shipped to incorrectly entered addresses.
Limitation of Liability
Willow & Linen is not liable for any indirect, incidental, or consequential damages related to the use of our products or website.
Governing Law
These Terms & Conditions are governed by the laws of the State of Alabama, United States.